🛡️ sc999 — Safe Gaming Commitment

sc999 Responsible Gaming —
Enjoy the fun, keep in control

Enjoy the pleasure of entertainment safely. sc999's responsible gaming guidelines help keep you informed and protected.

Our Responsible Gaming Commitment

Important: sc999 is for people aged 21 and above only. Opening an account or playing games by minors is strictly prohibited.

At sc999 we believe online gaming is entertainment — not a way to earn a living. We follow a comprehensive responsible gaming policy to ensure every player's experience remains enjoyable, safe, and controlled. Our platform offers deposit limit setting, self-exclusion, and time-out features to help you play mindfully.

When gaming becomes a source of stress or anxiety rather than enjoyment, it is a sign that it is becoming a problem. sc999 is always by your side — from recognising a problem to getting support. Our 24/7 live chat support in Bengali is ready to help you at any time.

Key Responsible Gaming Tools

Setting Deposit Limits

Set a maximum deposit amount for yourself daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 24-hour waiting period, while reductions take effect right away.

Time-Out Feature

Need a short break? Temporarily pause your account for any period from 24 hours to 30 days. During this time you cannot log in or place bets. Your account will be automatically reactivated when the period ends.

Self-Exclusion

If you feel gaming is becoming a problem, choose self-exclusion. This closes your account for 6 months, 1 year, or permanently. All bonus and promotional communications are also stopped during this period.

Session Time Limit

Set a maximum time for each gaming session. Once the set time has passed, the platform will automatically alert you and end the session if needed. Keep track of your time and stay aware.

Minor Protection

sc999 strictly verifies the 21+ age requirement. Identity must be confirmed at registration and before withdrawal. Use parental control software on your device to prevent minors from gaining access.

24/7 Support

Our support team is always ready for any concerns about gaming. Get confidential advice on any responsible gaming matter at any time via 24/7 live chat in Bengali. Your problem is our problem.

Ask Yourself — Is Gaming Becoming a Problem?

Problematic gaming is not always easy to recognise. If any of the following apply to you, consider seeking help.

  • You have bet beyond your budget or are playing more to recover losses.
  • Gaming is taking time away from family, friends, or work.
  • You have decided to stop playing but keep coming back.
  • You are hiding gaming expenses from your loved ones.
  • You feel restless, irritable, or anxious when you are not playing.
  • You are spending borrowed money or dipping into savings on gaming.
  • Not being able to play is affecting your sleep or appetite.

If even one of the above applies to you, contact our support team without delay. Remember, asking for help takes courage.

How to Use the Protection Tools

1

Log In to Your Account

Access your sc999 account. If you do not have an account yet, register and set up your safety settings the very first time you log in.

2

Open Account Settings

Go to the "Responsible Gaming" or "Safety Settings" section from the profile menu. All protection tools can be found together here.

3

Set Your Limits

Set deposit amounts, session times, and betting limits as suits you. Start small and adjust gradually as needed.

4

Activate Time-Out or Self-Exclusion

Choose time-out for a temporary break or select self-exclusion for longer-term protection. The decision takes effect immediately.

5

Get Support

Contact us via live chat for any concerns. We assist with every matter confidentially and with compassion.

21+ Age Limit Policy

sc999 follows a strict age verification process to ensure responsible gaming in Bangladesh. Only people aged 21 or above may open an account and play on our platform.

Providing the correct date of birth at registration is mandatory. When a withdrawal is requested, age will be verified via national identity card or passport. An account opened with false information will be closed immediately and all balances will be forfeited.

To prevent children or minors in your household from accessing sc999 from your device, use a password lock on your device and do not leave your device unattended while logged in.

To protect minors, you can use various parental control software that blocks access to online gaming sites. Contact our support team for more information on this.

The Golden Rules of Safe Gaming

Responsible gaming is not just about setting limits — it is a mindset. Keep these core principles in mind when playing at sc999:

See It as Entertainment

Gaming is not a way to earn income, it is entertainment. Only bet money that you can afford to lose without it affecting your household.

Set Your Budget First

Set a daily or weekly budget before you start playing and stick to that limit.

Do Not Play When Angry or Upset

Playing on emotion leads to poor decisions. Only play when you are in a calm state of mind.

Do Not Chase Losses with Bigger Bets

Trying to recover losses by placing bigger bets after a loss often leads to even greater losses.

Prioritise Your Family

Put family and social life above gaming. A healthy balance is the key to a happy life.

Do Not Hesitate to Ask for Help

Gaming addiction is a problem — there is nothing to be ashamed of. Get support at the right time.

Need Help? We Are Here

Confidential and Compassionate Support

Contact us for any questions or concerns about responsible gaming. Our trained support team will help you with complete confidentiality.

Live Chat: 24/7 in Bengali

Responsible Gaming FAQ

Log in to your sc999 account and go to the "Responsible Gaming" section from the profile menu. There you can set daily, weekly, and monthly deposit limits separately. Lowering a limit takes effect immediately. If you have any trouble, chat with us on live chat.

A time-out is a temporary break — usually from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion is longer-term — your account can be closed for 6 months, 1 year, or permanently. During a self-exclusion period, no bonus or promotional emails will be sent to you either.

To open an account and play at sc999, you must be at least 21 years old. Providing your correct date of birth at registration is mandatory, and age verification is carried out before any withdrawal. Providing false information will result in your account being closed.

Key signs include: spending beyond your budget, playing more to recover losses, neglecting family or work, hiding gaming expenses, feeling restless when not playing, and borrowing money to gamble. If you notice any one of these signs, talk to us.

The minimum deposit amount at sc999 is ৳500 and the minimum withdrawal amount is also ৳500. Transactions can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are generally completed within 15 minutes to 2 hours. As part of responsible gaming, always stay within your own budget.

No. During self-exclusion, sc999 will not send you any bonus offers, promotional emails, or marketing communications. Your account will be completely inactive during this period and no games can be played or transactions made.

Contact our live chat immediately. Our team will review the matter promptly. To prevent such incidents in the future, use a password lock, screen time controls, or parental control software on your device. Always use a strong password on your account and never share it with others.

Enjoy the fun, stay in control

Play responsibly and enjoy the best games at sc999. Check our FAQ for any questions or get direct support.

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